Operations Manager
Posted by
chinwe
Labels:
Manager,
Operations
- Operations Manager
Job Description To manage a group of 4 to 5 TL’s each handling a team of 10 Tele sales associates. ( Total Span: 40 FTEs) Key Responsibilities: Ensure timely deliverables through daily reviews. Analyze daily performance indicators and encourage awareness and performance improvements. Manage performance objectives through use of various Quality Tools. Manage and exceed all metrics including Efficiency, Effectiveness, Availability, Adherence and Billing goals. Provide ..... (continued)
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