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Regional Account Manager

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About Company

World Networking Services Inc. (WNS) has been an active services partner to its clients since 1998. Founded in New York, it has its presence felt throughout the country by providing talented individuals to companies who have continually sought its assistance and solutions. With Global Headquarter in the US, New Jersey, WNS is also present in India. The Manila Office started its operation on July 2009 with main focus on Executive Search.

Job Description

Role

·         Provide the expertise required to maintain clients’ web assets and bring digital initiatives to life online and on time – regardless of technology and platform.

·         Collaborate with the Project Managers in Manila Hub to ensure all the reported cases are being handled according to the SLA, provide recommendations to the Project Managers when necessary.

·         Develop the clients’ business relationship by winning new web operations & web development contracts.

Qualifications

·         At least 6-8 years experience in technology, experienced at Account and Program Management.

·         Ability to do project management for multiple projects with a proven track record in client satisfaction and results.

·         Knowledge in PMBOK, Agile, Prince2

·         Experience in using best practices from ITIL

·         Preferably worked as a Tech Manager or an Interactive PM (minimum 2 years).

·         At least 4 years experience in a web development role.

·         A technical background sufficient for understanding and communicating about web technologies. Knowledge on Autonomy TeamSite CMS, SEO, technical hosting infrastructure, information security, etc., will be an advantage.

·         Experienced at working with creative agencies & technical hosting companies.

·         Excellent communication skills; ability to facilitate effectively across multiple organisations and borders.

·         Strong risk assessment, negotiation and problem resolution skills.

·         A university degree or equivalent academic background.

·         Holds high level of attention to detail.

·         Highly motivated team leader and player.

·         Excellent written and oral communication skills.

·         Excellent listening and interpersonal skills.

·         Ability to communicate ideas in both technical and user-friendly language.

·         Positive "can-do" attitude.

·         Fluent English language oral and written.



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