Jobs in Philippines

• Ability to identify hardware problems and determine the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures.
• Report all recurring problems that aren’t being resolved effectively to appropriate network engineer to initiate prevention procedures & update documentation accordingly.
• Ability to order parts and repair damaged equipment according to equipment warranties with a minimum of downtime.
• Process timely defective reports to vendor to ensure accurate billing and meet warranty parameters.
• Coordinate replacement or loaner equipment, as needed.
• Install and test equipment at user site.
• Maintain awareness of related IT programs and projects to ensure that common goals and objectives are met.
• Escalates problems &/or issues to the Subject Matter Expert (SME) or department manager, as appropriate.
• Meets all service performance operational goals as defined by the department for: (1) number of tickets processed daily, (2) response time via phone and email, on-site visit, (3) callbacks, escalations, etc.(4) work hours (5) maintains & protects company assets
• Perform tasks in a professional & business-like manner
• Presents a positive attitude
• Consistently uses and promotes IT standards including security standards
• Updates matrix responsibilities as needed.
• Pro-actively follows-up and addresses recurring system problems to improve and support system integrity.
• Tests and evaluates software and hardware products to determine whether solutions will enhance global system functionality to meet users’ particular needs.
• Installs software onto users’ PCs or notebooks, as needed.
• Perform other duties as assigned

Qualifications

• At least 2 years experience in IT field
• Confident user of a majority of hardware and OS, majority of desktop applications, including common business, educational software.
• Awareness of client/server and Internet based applications.
• Advanced knowledge of OSI-RM.
• Understand the basic principles of structured cabling and the practicalities of connecting network devices.
• Able to physically interconnect network devices and infrastructure by following instructions from a physical network design documentation.
• Able to troubleshoot simple network endpoint termination problems.
• Knowledge in using basic network test equipments. (i.e. tone tracer, multimeter, cable tester, etc..)
• Able to manage and administer all physical network products and services.
• Recognize the function of basic network infrastructure such as routers, firewalls, switches, access points, etc..
• Basic knowledge of network protocols. (i.e. TCP/IP, IPX/SPX, etc..)
• Able to perform simple network diagnostics to troubleshoot network problems. (i.e. ping, traceroute, etc..)
• Able to create a logical network documentation.
• Able to manage and administer all of logical network products and services within Helpdesk’s scope.
• Aware of the function of network file systems and of file and user administration utilities.
• Able to troubleshoot client and server applications related problems.
• Understand the role of a knowledgebase in recording and retrieving known solutions to problems.
• Understand the importance of a service level definition.
• Good level of written and spoken English appropriate to the context and audience.

HOW TO APPLY:
Create/Submit your resume online:
http://careers.bradycorp.com.ph/

Visit our Recruitment Hub:
Ground Floor, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City

APPLY NOW!!!

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