Japanese speaking Escalation Engineer
About the Client Company
Our client are a Global ICT and Cloud Security market leader
Duties & Responsibilities
The Japanese speaking Escalation Engineer is the first point of contact and serves as the principal escalation of Japan internal customers seeking assistance around Core Tech Group issues. He/she will be focused on critical customer support escalation from Japan BU through engaging proper resources, eliminating obstacles and identifying necessary steps for effective case resolution/success. This individual will provide support mainly over the phone and/or email under the supervision of the team’s Manager.
Key Benefits
Career progression
Candidate Skills & Requirements
A college or university degree holder (preferably in IT or Communication Arts)Japanese nationality1-2 years professional work experience in IT service that handles critical case management or technical support escalationHas the ability to express his/her thoughts effectively with fast and quick decision-making skillsWell-organized, quick learner, and very attentive to detailsAverage to good written and spoken communication skills (English) – A score of 800 or higher in TOEIC preferredGood translation skills from English to Japanese and vice versaKnowledge in Anti-Malware operations an advantageCustomer-oriented, a team player, assertive and resourceful
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