HELP DESK ANALYST

Posted by chinwe Labels: Analyst

HELP DESK ANALYST
Job ID: 103975 Job Views: 1,586 Posted: 2012-10-25 Job Category: Information TechnologyLocation: Philippines Makati, Metro Manila

Job Description

RESPONSIBILITIES:
• Will provide support services for Internal Help Desk concerns and for Exchange 2003/2007
• Will primarily be tasked with resolving incidents in the department's support over the phone
• Basic troubleshooting for desktop and Microsoft Office is required
• Must maintain metric goals, SLA goals and customer satisfaction goals

REQUIREMENTS:
• Candidate must possess at least a Vocational Diploma/Short Course Certificate or Bachelor's Degree in Computer Engineering, Computer Science, Information Technology or other related courses.
• With excellent English communication skills
• With at least 1 year phone support/call center experience preferably in IT support (desktop, printers, etc.) or email support
• Capable of working in a team and multi-tasking environment
• With basic understanding of troubleshooting steps that need to take place for connectivity issues relating to email delay
• Strong working knowledge of common operating systems and software applications
• With understanding of SMTP message flow, basic security concepts, Active Directory and its relationship to Exchange and profile setup, an advantage.

*Walk-in applicants are encouraged to apply from Monday-Friday, 8AM-1:30PM.
Bring a valid ID & updated resume.
Please come in smart casual attire.

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Company Information
Perimeter E-Security
4/F SM Cyber One, 69 Jupiter St. Brgy. Bel-Air Makati Metro Manila Philippines

Contact Name: Claire Gevera
Phone: 403-1500

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