Jobs in Philippines

Title: Customer Service Specialist
ID: CUS00004847

Description

PRIMARY OBJECTIVE(S):

- Resolve customer inquiries via phone in an accurate and timely manner.
- Process customer orders.
- Resolve issues utilizing a complex information system, excellent customer service skills, problem solving skills, thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters Legal division's success.
- Accountable for meeting and maintaining established metrics and goals including, but not limited to, Availability, eQuality, Quality, and Productivity.

KEY ACOUNTABILITIES:

- Receive calls from customers to resolve customer's needs/issues.
- Respond to customer queries accurately, professionally, and timely.
- Proactively recognize and report on trends leading to recurring customer problems.
- Demonstrate a good understanding of Thomson Reuters products, procedures, and services and maintain this knowledge by attending product training and keeping up to date with all marketing information.
- Problem solves customer issues, analyze customer requirements and attempt to satisfy the majority of customer queries during the first call.
- Maintain regular contact with the customer for any ongoing issues through to resolution.
- Advise Lead and Manager of any new customer issues that may develop for escalation and resolution.
- Further develop customer service knowledge, skills, and abilities.
- Undertake any extra duties as required.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.REQUIREMENTS: Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks. * JOB COMPLEXITY: Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. * SUPERVISION: Normally receives little instruction on daily work, general instructions on newly introduced assignments. * EXPERIENCE: Typically requires a minimum of 2 - 4 years of related experience.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service/ Support
Primary Location: Philippines-Taguig City
Organization: Prof USLF Customer Exp & Ed
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Rotating
Travel: No

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