Sr Operations Consultant Job
Location: Makati City, PH
Job ID: 759386-44614
Division: Services & Support
Role: Senior Operations Consultant
Location - Philippines/ Indonesia
Role description:
To be successful in this role the candidate must be passionate about making a difference, be able to work autonomously and as part of an extended team, conduct themselves with integrity, courage and professionalism.
The operations consultant role is primarily focused on the delivery of high quality IT service management consulting utilising the Microsoft Operations Framework (MOF) and ITIL frameworks. Operation Consulting services include analysis of business requirements, IT operations strengths and weakness followed by the preparation and presentation of formal executive level reports.
Success for an operations consultant is measured by: overall customer satisfaction, interaction with customers, written and verbal communications, and feedback from the virtual team with regards to the quality of sales support.
Position Scope:
This is a field-based role and is a key for driving productive use of the Microsoft platform within out Enterprise customer base in Philippines, Indonesia and other emerging and New Markets in South East Asia.
Decision Making:
The final determination of customer strategies rests with the customer executives. The Operations Consultant must be able understand to understand competing interest within client organization, build a consensus among stakeholder on a shared vision for the future and communicate this to both business and technical audiences.
The ability to determine the best strategy for a customer requires strong political awareness, awareness of service frameworks and strong consulting skills
Strategy and Development:
Operations Consultants provide key input into customer strategic planning for IT services. Exceptional strategic planning skills are required to enable a consultant to determine business requirements, develop customer strategies and develop plans to achieve the business requirements identified.
Business relationship:
The ability to communicate at all levels of an organisation from line management through to the CIO is critical to the success of the role. IT service management concepts are frequently abstract and the candidate needs to be sufficiently confident to articulate and discuss these both in verbal and formal written documents.
Communication is a key attribute of this role and the candidate will need highly effective and demonstrable consulting, written, verbal, and presentations skills
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