Jobs in Philippines

Responsibilities:
Answers inbound customer calls and effectively respond to customer inquiries and complaints

Communicates with customers in accordance with standards set by the client
Ensures the resolution of client concerns/inquiries, whenever possible, according to procedures and standards set by the client

Remains knowledgeable of the product’s procedural guidelines for issuing service and handling technical escalations

Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem/error

Answers customer inquiries clearly and logically; builds rapport, clarifies by asking relevant questions and validates all information given; ensures customer satisfaction at all times

Secures the necessary customer information to process the account and close the sale; ensures that encoded data are complete and accurate.

Observes quality standards for all calls handled while ensuring customer satisfaction.

Adheres to company policies and team rules at all times; actively participates in team meetings and supports team activities.

Up sells products and services according to the established need/s of the customer; explains product / service detail and procedure for account processing.

Interested applicants can send their resume to elsie.bisa@vxi.com. (Please indicate JOBSBULLETIN plus the position applied for on the Subject Line of your email)

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