Analyst Job
Job Title: Analyst
Country: Philippines
State: Manila Metro/NCR
City: Makati City
Employment Status: Full Time
Division: International
Job Responsibilities:
(Description)
Working with small business owners the Teledata analyst receives U.S. payroll data, including hours and earnings and basic employee data, via phone or fax and processes it with ADP's processing system. Through the use of world-class service and first-call resolution, the TDA audits payrolls for accuracy and answers basic client questions regarding U.S. payroll including processing procedures and taxes.
Answers incoming client (business-to-business) calls and/or makes outbound telephone calls to clients with high focus on world-class service and first-call resolution. Enters payroll data received via telephone and fax into the payroll processing system. Completes all required information accurately and timely to ensure an accurate payroll for the client. Updates client information as necessary. The position put high emphasis on quality service with targeted service levels scores at 80% or above and a quality improvement score of 84.7% or greater.- Answers basic client questions regarding payroll including processing procedures, deduction/earnings setups, and taxes. Identifies clients that have not called-in payroll as scheduled. Refers complex questions/issues to Client Services for follow-up and resolution. Also reviews payrolls and verifies that information is correct prior to processing. Corrects any terminal errors and determines cause of error(s). The TDA has a target of 0.7% payroll reruns as a percentage of payrolls taken. - The TDA is held accountable for a client retention target of 80.8%. - Other related duties as assigned. COMPETENCY - Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging. - Solving day-to-day problems that are inline with ADP's mission, vision, and values. - Shares ideas and information across multiple audiences to drive the business need. - Acting in ways that help deliver results in a fast-pace and diverse environment. - Collaborating effectively with colleagues and clients to achieve and surpass shared goals. - Holding self and other to the highest personal and professional standards.
Qualifications Required
(Experience, Skills, Academic):
- Graduate of business discipline.
- 1-3 years of general office, customer service and/or data entry experience.
- Proven experience using the telephone in a high volume environment.
- Basic knowledge of math, ability to work with numbers.
All Locations:Makati City
Education: Some College
Job Category: Client Service
Area of Interest: General Client Services
Job Segments: Administrative, Data Entry, Finance, Payroll
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