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[Full-time] Product Trainer at Gladys Anne Roque

Posted by chinwe Labels: Fulltime, Gladys, Product, Roque, Trainer

at Gladys Anne Roque in Taguig (Published at 28-08-2011)

We are currently looking at a Training lead
5 to 6 years experience in training.
Experience in BPO preferred.
Salary - 50 to 60K Php per month

Gladys Anne Roque
Dencom Consultancy & Manpower Services
Unit 3009, City Land Pasong Tamo Tower, 2210 Don Chino Roces Ave. Makati City
Tel. No. 813-69-77 | Fax No. 728-43-51 | Mobile No. 0916-641-0948 / 0923-9834014
Email Address: gladzroque@gmail.com

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Tuesday, August 30, 2011 | 0 Comments

[Full-time] Asia Core Cash Operations – Japan Team at Gladys Anne Roque

Posted by chinwe Labels: Fulltime, Gladys, Japan, Operations, Roque

at Gladys Anne Roque in Taguig (Published at 28-08-2011)

Asia Core Cash Operations – Japan Team

Responsibilities:
Asia Core Cash Operations is responsible for processing of electronic and manual payments, monitoring and processing of GIRO payments, maintenance of client demographics and servicing of our client’s portfolios, covering APAC markets.

The primary responsibility of this position is to provide support for effective and efficient processing in terms of:
• Repair wire transfer instructions in a timely manner for Japan market.
• Ensure that currency cut offs are met and urgent clients are prioritized.
• Ensure that high value transactions are stratified according to the guidelines.
• Escalate issues as soon as identified.
• Comply with the company’s set guidelines and policies.
• Know the team’s Business Continuity Plan.
• Complete all mandatory training courses before the set due date.
• May act as back-up for any function that maybe assigned from time to time.
• Be able to deliver administrative tasks assigned on time.

Qualifications:
• Keen understanding of currency cut - offs, involved risks and ability to prioritize and redistribute the workloads within the team
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels
• Excellent written & oral communication skills in English and native Japanese language in Kanji, Katakana, Hiragana.
• Ability to understand Japanese used in variety of circumstances. Approximately the same level as the old level 1 test, but designed to measure slightly more advanced abilities.
• Proven leadership and people management skills
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
• Ability to use creative problem solving techniques to solve business issues
• Strong PC and analytical skills
• Knowledge of MS Access, Excel, PowerPoint, and Word
• Must be open to rotation to other functions within ACCO for resiliency purposes.
Gladys Anne Roque
Dencom Consultancy & Manpower Services
Unit 3009, City Land Pasong Tamo Tower, 2210 Don Chino Roces Ave. Makati City
Tel. No. 813-69-77 | Fax No. 728-43-51 | Mobile No. 0916-641-0948 / 0923-9834014
Email Address: gladzroque@gmail.com

jobs in philippines Jobs | Indeed.com.ph
Indeed.com.ph - one search. all jobs. Search thousands of sites for jobs in philippines Jobs

View the original article here

Tuesday, August 30, 2011 | 0 Comments

[Full-time] System Engineer at Gladys Anne Roque

Posted by chinwe Labels: Engineer, Fulltime, Gladys, Roque, SYSTEM

at Gladys Anne Roque (Anywhere) (Published at 28-08-2011)

System Engineer position:

Technical Competencies:

• Under direction, will be able to plan, generate, install, or repair a system or major sub-system (e.g. Client/server system installation)
• Able to deliver "support" services to customers or Fujitsu groups (eg education planning, first and second-level product/service support, network planning and management)
• Exposure to Microsoft Technologies, primarily Microsoft Windows Server
• Working knowledge and understanding of AD, WINS, DHCP, DNS
• Working knowledge of Windows clustering and load balancing (WLBS)
• Some knowledge of networking and TCP/IP
• Some knowledge of Enterprise applications including IIS, Web filters, SQL, ISA, Mail filters, Proxy Servers
• Management & Monitoring tools e.g. CA TNG
• Helpdesk tools such as CA Service Desk, Remedy or Clarify is a plus
• Must Have Citrix administration skill (2 – 3 Heads)
• Must have Novell Netware Skill (4 – 5 Heads)

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Tuesday, August 30, 2011 | 0 Comments

[Full-time] OFFICE MANAGER -Pasig at Gladys Anne Roque

Posted by chinwe Labels: Fulltime, Gladys, Manager, Office, Pasig, Roque

OFFICE MANAGER -Pasig
DEPARTMENT: OPERATIONS
POSITION REPORTS TO: MANAGING DIRECTOR OF DSS

Primary Job Tasks: Ensure over-all efficiency and effectiveness of the office and its compliance on safety, security, health and environmental standards of the company and governing agencies.

? Develop and initiate office standards, policies and procedures that would ensure efficient and effective use of company’s resources to support business growth and sustainability. Resources include but are not limited to; office personnel, office space, office equipment, office supplies.
? Evaluate and improve existing office related policies and procedures to ensure alignment with business objectives and core values.
? Determine needs of the office and its various departments in terms of resources to effectively operate and meet set standards and business objectives.
? Facilitate over-all effort of the office to meet standards on safety, security, health and environmental compliance.
? Supervise and control maintenance processes to ensure effective safekeeping of company fixtures and assets.
? Liaise with building administrators, contractors and local agencies to ensure compliance on all applicable and governing laws essential to sustain business growth of the company.
? Coordinate and work with different department heads to ensure all office related procedures and policies are observed and reviewed regularly.
? Report office management performance feedback on goals, objectives, metrics and issues to Business Leader of DuPont Sustainable Solutions.

Secondary Job Tasks:
? Facilitating training and orientation on office policies and procedures as well as office compliance.
? Keep an organized system to measure office performance on compliance and efficiency programs.

Requirements of Position (Education, Knowledge, Skills, Abilities):
? Minimum work experience of 2 years in the same function/capacity
? College Degree in Business Administration preferably with Major in Management
? Project Management certification is an advantage but not a requirement
? Strong background and network in Philippine BPO/Call Center Industry
? Must be willing to work on flexible hours (70% of work done during US EST office hours)
? Effective verbal and written communications skills in English and Filipino
? Strong character and effective leadership skills
? Excellent organizational skills
? Effective interpersonal and interdepartmental skills
? Proficient in Microsoft Office applications --- Word, Excel, and PowerPoint
? Excellent documentation skills
? Effective analytical and problem-solving skills
? Team player

Work schedule: flexible schedule/ completes 48 hours within 1 month (mostly mid-shift schedule)

Compensation Plan:
• Php 50,000 – 60,000 depending on qualification (Basic monthly salary – inclusive of night differential and allowance)
• Quarterly and annual performance based bonus – to be determined

View the original article here

Tuesday, August 30, 2011 | 0 Comments

[Full-time] Korean Bilingual Agent (15) at Gladys Anne Roque

Posted by chinwe Labels: Agent, Bilingual, Fulltime, Gladys, Korean, Roque

at Gladys Anne Roque (Anywhere) (Published at 28-08-2011)

Korean Bilingual Agent (15)

Responsibility:

Technical troubleshooting for a language software.
Requirements:
• Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
• Candidate must possess a work permit and/or valid visa.
• Required language(s): English & Korean (Native Korean speaking)
• Applicants must be willing to work in Makati City.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service, Technical Troubleshooting, Telesales/Telemarketing or equivalent.

Headcount: 15
Salary: 18,000 basic salary, 35,000 language premium, 1,000 allowance, 10% Night Differential Rate (adjusted to 20% upon regularization), 3 months probationary employment, regularization after,
Start Date: TBD, pioneer account
Working Location: Makati City

jobs in philippines Jobs | Indeed.com.ph
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View the original article here

Tuesday, August 30, 2011 | 0 Comments

Jobs in Philippines

[Full-time] Product Trainer at Gladys Anne Roque

[Full-time] Asia Core Cash Operations – Japan Team at Gladys Anne Roque

[Full-time] System Engineer at Gladys Anne Roque

[Full-time] OFFICE MANAGER -Pasig at Gladys Anne Roque

[Full-time] Korean Bilingual Agent (15) at Gladys Anne Roque

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